Returns and exchanges are accepted through the mail (within 10 days of receipt).
*If the return is a result of our error, please contact Client Services by e-mailing us at susan or by calling us at (808)676-6451. We will issue a credit for all charges.
To return or exchange Pineapples orders BY MAIL:
1. Securely package the new, unworn item(s) with tags attached along with your copy of your Paypal receipt.
2. We recommend sending returns via insured, traceable mail to ensure safe delivery. Pineapples is not responsible for lost return shipments.
3. Ship your return/exchange to:
92-1467 Aliinui Drive Unit E
Kapolei, HI 96707
The return minus shipping fees will be refunded to the original form of payment used for purchase. Allow 2-3 weeks from the shipping date for the account to be credited and 1-2 billing cycles for the refund to appear on the credit card statement.
THIS RETURN POLICY ONLY APPLIES TO ONLINE PURCHASES.